PMI Green Country

I want to be be fair and honest with my review… First I will say Kelsi has been a pleasure to work with. She’s handled any issues I’ve had in a professional and compassionate manner. I’ve talked to Shawn a few times pertaining to work orders. Each time I get a vibe as if I’m a nuisance when talking to him. I’m the type to try to avoid submitting work orders as I work in property management and try to resolve issues on my own or allow the issue to go without resolution unless it’s something that needs immediate attention. Since moving into my house the pipes freeze every year. The owner of the house would send someone out to thaw the pipes in which I truly appreciate and respect. I work for one of the largest management companies in Tulsa and we send our emergency maintenance out to thaw pipes no matter what time as a precaution to prevent pipes from bursting as well as a courtesy to that tenant. However, since switching to PMI they have informed me that they will not send anyone and provided quite the opposite explanation. Additionally, Shawn laughed when I inquired about compensation towards rent due to the extreme inconvenience and that wouldn’t be happening due to Mother Nature. All of the plumbing is on one side of the house and the bathtub valve is not separated between hot and cold. Therefore, there is no way to drip the hot setting on the tub which sits on the exterior of the house that was built in 1930. I completely understand and can relate to dealing with frustrated tenants. However, every time I call and speak with Shawn directly I can hear the annoyance in his tone. Whether it’s about my ac not cooling appropriately in the summer or the frozen pipes he seems very unenthusiastic to speak with me when I truly do not call that often. There is currently filth backing up into the bathtub as I type this and there is little to zero care on rectifying the issue. Maybe I am getting the wrong impression but I am very disappointed to say the least. I will say they sent someone promptly to repair the heater which I due appreciate.

I recently had the pleasure of interacting with one of the employees, Erica, and I cannot speak highly enough of her outstanding service and professionalism. She took the time to listen to my needs and provided guidance that exceeded my expectations. Her patience, positive attitude and friendly demeanor made the entire experience enjoyable. It's clear that she takes pride in her work and genuinely cares about the customers.

For HOA management, PMI Green Country is outstanding. They are quick to return calls, they address issues clearly and thoroughly, and they get vendors out to fix things in a timely manner. Their GM, Lorelei, is a breath of fresh air. She excels at her job organizing and streamlining operations, training new hires, and effectively managing her communities. I can’t recommend PMI and Lorelei highly enough!